How can we help?
Get help with your account, payments, invitations, publishing, or guest experience.
Include your account email, invitation title, issue category, and your Razorpay order/payment/reference ID for payment or failed-publication issues.
Quick help
Pick the closest category and we’ll route it to the right place.
- Account & LoginSign-in trouble, account access, or wrong account details.
- Payments & BillingPayment issues, duplicate charges, and refund review.
- Invitation PublishingPaid but not published, or a public link that never went live.
- Invitation EditingEdits, media uploads, template changes, or locked invitations.
- Guest / RSVP IssuesRSVP entries, guest wishes, or something a guest is seeing.
- OtherContent complaints, privacy requests, and general support.
Response expectations
Vilique prioritizes payment and failed-publication incidents. Response times may vary by volume, provider availability, and whether manual reconciliation is required.
- Payments & publishingHandled first, with Razorpay reconciliation where needed.
- Account & editingAnswered in order of arrival after incident cases.
- General questionsAnswered once active incidents are cleared.
Important information
Anti-spam. Repeated, automated, abusive, or unrelated submissions may be rate limited or blocked to protect customers and guests.
Related policies: Refund Policy, Terms, and Privacy.
- Effective
- 15 July 2026
- Last updated
- 15 July 2026
- Grievance contact
- support@vilique.in
Internal readiness note: this page is drafted for Vilique production readiness and must be reviewed by qualified legal counsel before launch.